Refund and Returns Policy for Oursoulhealing.com
Thank you for shopping at Oursoulhealing.com. We strive to ensure that you have a positive experience with our products, whether they are physical or digital. Please read our Refund and Returns Policy carefully to understand your rights and our procedures regarding refunds and returns.
1. Physical Products
1.1 Returns
- We accept returns of physical products within 30 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- To initiate a return, please contact us at oursoulhealing@gmail.com with your order number and details about the product you would like to return. We will provide you with return instructions.
1.2 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
1.3 Damaged or Defective Items
- If you receive a damaged or defective physical product, please contact us within 7 days of delivery. We will either replace the item or issue a full refund, including shipping costs.
2. Digital Products
2.1 Refunds
- Due to the nature of digital products, we generally do not offer refunds once a digital product has been downloaded or accessed.
- If you experience technical issues or receive a defective file, please contact us at oursoulhealing@gmail.com within 7 days of purchase. We will work with you to resolve the issue or provide a replacement file.
2.2 Exceptions
- Refunds for digital products may be considered in exceptional circumstances, such as accidental purchases or duplicate orders. Please contact us to discuss your situation.
3. How to Initiate a Return or Refund
To start a return or request a refund, please follow these steps:
- Contact us at oursoulhealing@gmail.com with your order number, the product name, and the reason for your return or refund request.
- For physical products, we will provide you with a return address and instructions.
- Once your return is received and processed, we will notify you of the status of your refund or replacement.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Digital products that have been downloaded or accessed.
- Physical products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Gift cards or downloadable software products (unless defective).
5. Late or Missing Refunds
- If you haven’t received your refund within 10 business days, please check your bank account or payment method first.
- Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at oursoulhealing@gmail.com.
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, contact us at oursoulhealing@gmail.com
7. Shipping Returns
- You will be responsible for paying the shipping costs for returning physical items. Shipping costs are non-refundable.
- If you are returning an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: oursoulhealing@gmail.com
- Phone: +1.617.792.9582
This policy is effective as of 3/05/2025 We reserve the right to modify this policy at any time, so please review it frequently